Claro is part of the America Movil Group of Mexico, one of the five largest telecommunications groups in the world. In Brazil it offers cellphone, fixed line, TV, and internet services and is present in over 3,600 municipalities. It has over 66 million customers and over 100 thousand employees.
It has been in Brazil since 2003, and was the first operator to offer 3G and the iPhone and today its presence is nationwide. Betting on the popularization of smartphones and tablets, it offers a wide array of equipment and mobile email solutions for professionals and companies of all sizes.
Being a technology company, Claro is always seeking to innovate, offering the best solutions in its products and services. With such a diversified portfolio and such a large client base, it is essential for it to have rigorous control of its costs, processes and activities as well as a detailed analysis of organizational performance. Through PricewaterhouseCoopers, Claro has now installed the MyABCM solution which will henceforth inform the company’s decision making process.