Case study: Cost Planning

Servipag

“Given the complexity of the services that our company offers, counting on MyABCM has enabled us to manage costs in a dynamic fashion, making it an important piece in our growth, enabling us to analyze costs per transaction for every process and calculating our profitability per product, channel and client.”

Oscar Alvarez
General Manager
Servipag, Chile

COMPANY

Servipag is a leading company in the billing and payment transaction market, and it was founded in 1990 by two of the country’s main financial institutions: Banco BCI and Banco do Chile. The company aims to support Chilean banking operations and seeks to broaden the services of these institutions as well as execute billing and payment transactions between national level companies (ranging from telecommunications, gas, and tolls to pensions and other forms of payment) and the consumers of their services.
Servipag offers multi-channel services to its clients that wish to effect billing and payment transactions through a network with 361 offices distributed throughout Chile and 1,400 Servipag Express agencies, as well as Servipag.com, which is considered the best billing portal in Chile.
Currently it meets the needs of an average of 3.5 million users who make payments or bill the services of roughly 1,300 companies, with an average of 9 million transactions per month.
Our commitment is to provide the greatest satisfaction to all our clients, by always seeking to meet their expectations, offering quality services that are also simple, agile and secure.

CHALLENGE

This project arose out of the need to have monthly cost information. The previous model used Excel and was not run on a monthly basis. It didn’t meet Servipag’s need to manage its costs with a view of its clients and products as well as measures of its performance in its various channels. All of this also had to be detailed enough so that decisions could be taken based on this information.
The second challenge was to align the strategies of different businesses and channels by being able to simulate various scenarios. It’s essential in managing the charge for each client to analyze the performance of the client to whom we offer our billing and payment services. We also need to analyze the impact of new projects, analyze transaction cost increases and decreases, and use the best costing practices.
We had to make sure channel and support area managers would be able to manage their costs with a high degree of accuracy. In this way, tracing costs and distinguishing between an object’s costs and received costs were also necessities that our project had to provide.

SOLUTION

MyABCM’s planning and cost and profit analysis system was chosen as one of the company’s strategic pillars for managing costs. First, the costing model was migrated from the Excel spreadsheets to gain some immediate advantages, which led to the generation of automatic monthly results without errors due to manual calculations.
The next step was to redo the modeling in MyABCM in order to incorporate relevant modifications that would meet the project’s needs like revising and updating our activities and processes, redefining drivers and including new services, as well as calculating costs per client.

RESULTS

Currently the costing model is run monthly with the complete process, including the loading of the data, taking 1 day and the model’s calculation taking just 5 minutes.
Among the main benefits that have been obtained are the efficient cost tracing of the main expenses with detail per channel, and the monthly contributions of the different clients that use our various billing and payment services by product and by channel.
It allows us to transfer the service costs between the participating areas of the main processes in a transparent manner, such as assigning the support area costs to the various lines of business.

为贵公司的财务管理量身定制解决方案

基于我们在市场上的广泛经验和我们在几乎每个行业的成功案例研究,我们已经制定并继续完善完整的和创新的解决方案,用于成本、盈利能力和绩效的战略管理。我们的产品是为满足每个客户的特殊需求而设计的。

制造业


Bardahl
作为汽车液体、添加剂和润滑油的领先者,该公司使用MyABCM来确定优化其盈利能力的机会。
► 案例分析


Corporación Aceros Arequipa
秘鲁集团成立于1964年,现在是钢铁行业的领头羊,它生产并向机械和建筑行业销售钢筋,使用MyABCM跟踪降低和优化成本的可行性。
► 案例分析


Cadbury – Grupo Peñafiel
作为墨西哥最大的饮料公司之一,该公司已经经营了60年,它使用MyABCM来分析配送路线、市场、品牌、渠道、地区和客户的利润
► 案例分析


Corporación Maresa
作为厄瓜多尔最大的企业集团之一,它的大部分业务都是面向汽车行业的,它已经在几个业务部门安装了MyABCM的收益软件
► 案例分析


Qualtia Alimentos
成立于1972年的一家食品公司,在40多个国家生产肉类和奶酪并将其商业化,并定期使用MyABCM发现提高盈利能力的机会。
► 案例分析


Alcyon
Alcyon是法国在向动物、食品和设备提供药品药剂方面的领头羊。
► 案例分析

服务业


TEO
作为宽带互联网接入和电信服务的供应商,它向立陶宛的住宅和办事处提供综合电信、信息技术和电视服务,并使用MyABCM分析成本
► 案例分析


Martins
作为拉丁美洲最大的批发经销商,它使用MyABCM来帮助它了解公司主要业务领域的盈利能力。
► 案例分析


Unimed
Unimed-Rio是由医生创建的,并且是由医生使用医学上的最佳做法来经营的。它力求为人数最多的人提供最高水平的优质服务
► 案例分析


Hospital Metropolitano
在巴西北部卫生部门,它使用MyABCM工具帮助管理医院费用。
► 案例分析


Visa Vale
作为Visa集团的一家子公司和电子卡福利部门的领头羊,它拥有6万家公司客户,并使用MyABCM详细说明其对产品、渠道和客户的间接支出
► 案例分析


Servipag
MyABCM解决方案帮助这位智利财务支付和交易部门领军企业为其提供的每项服务的成本和盈利能力做方案。
► 案例分析


Carrefour Soluções Financeiras
在巴西各地,Grupo家乐福公司使用MyABCM解决方案来确切了解维持和扩大其客户群所需的费用,这是该集团在巴西增长的基本战略
► 案例分析


STIME
一个以信息技术服务为重点的国际集团,利用MyABCM按活动进行战略成本管理
► 案例分析


Coopmil
Coopmil是一家非营利性金融合作社,旨在通过提供金融和社会产品的最佳成本收益来提升合作家庭的福祉。
► 案例分析


Equivida
MyABCM通过联机分析技术报告,使两种成本结果在战略、运营和管理层面的交互可视化
► 案例分析

CONTECON MANZANILLO

Contecon Manzanillo SA de CV
是国际集装箱码头服务有限公司(ICTSI)的子公司,该公司成立于1987年,是一家菲律宾公司。ICTSI在世界各地拥有32个终端。
► 案例分析


GOING (Global Operations International Group)
组成该集团的公司专门通过其基础设施提供安全和效率。
► 案例分析

公共部门


Imprensa Oficial do Estado de SP
它是巴西最传统和最受尊敬的组织之一,它使用MyABCM分析产品、客户类型、销售渠道和销售类型等各个方面的成本。
► 案例分析


Latvenergo
位于拉脱维亚首都里加的一家上市公司,使用MyABCM详细了解其所提供服务的成本,并一对一地分析其各业务部门的成本。
► 案例分析


UTE
UTE是乌拉圭政府的一家公司,它的业务包括整个国家的电力供应链
► 案例分析